Commission “Pay now” won’t go through
- Card declined or expired. Check the card’s number, expiry and available funds, and that it’s enabled for online/international payments. Try again, or use a different method (Stripe / PayHere / PayPal).
- “Payment is still processing.” Give it a moment and reload the page — the payment often completes on the gateway’s side; your statement will update to paid and the invoice becomes your receipt. If it doesn’t settle after a few minutes, contact support with the statement reference.
- Wrong amount or currency. The amount and currency are shown before you confirm; if they look wrong, don’t pay — contact support.
My listing isn’t showing on the storefront
- Make sure it’s published, not paused or in draft.
- Check the category, region and area are set — a listing missing key fields may not appear where you expect.
- Give it a moment after publishing, then hard-refresh.
I’m not getting reservation or system emails
- Check your spam / junk folder and add SriLankaX to your safe senders.
- Confirm the email address on your account is correct and verified.
- Still nothing? Contact support and we’ll check delivery.
A photo won’t upload
- Use JPEG, PNG or WebP. Very large files can be slow — try again on a stable connection.
- If one image fails, upload it on its own to isolate it.
Still stuck? Email help@srilankax.com with your listing name or reservation/statement reference and a short description (a screenshot helps for display issues). We usually reply within a day.