Help & FAQ

How do reservations work?

You choose a listing, submit a reservation, and pay a small reservation fee online. Depending on the listing, your reservation is confirmed instantly or once the partner accepts it. You then settle the balance directly with the partner at the destination.

What is the reservation fee?

The reservation fee is a small amount you pay online to secure your reservation. It is the only payment SriLankaX collects — the rest of the cost is paid directly to the partner.

Can I cancel for free?

Yes. If you cancel within 24 hours of making your reservation, the reservation fee is fully refunded. After that, the fee is non-refundable. The underlying booking follows the partner's own cancellation policy.

How do I pay the balance?

You pay the remaining balance directly to the partner at the destination. SriLankaX never holds partner funds.

Do I need an account?

You can reserve without an account. Creating an optional account lets you view your reservations and check out faster next time.

How do I reach a partner or support?

Your confirmation includes the partner's details for questions about your specific booking. For anything about the platform itself, email help@srilankax.com.